Fig. 1 / The assembly
Open the box.
Find the actual fault.
Websites, networks, and the systems in between. One company that knows how all of it fits together.
Fig. 2 / Layers
Every problem arrives sealed.
Most of the job is separating it into layers you can see. Once the box is open the fix is usually obvious. Getting it open is the part that takes experience, and the part worth doing before anything gets replaced.
- LAYER 01
The site
What your customers touch. Built properly, fast enough to rank, and looked after once it is live.
- LAYER 02
The network
What it all runs on. Firewalls, wireless, segmentation. The layer that quietly decides whether everything else works.
- LAYER 03
The systems
Email, accounts, backups, recovery. The things you only notice when they are gone.
Fig. 3 / Detail views
Three things, done properly.
Any one of these on its own, or all three together. There is no package to fit into and no minimum size. Tell us what is wrong and you will hear what we think, including when we are not the right people for it.
Web development
Sites that are built properly, load fast, and still work a year later. New builds, redesigns, and picking up sites that need an owner again.
Web development DETAIL B / ITIT and technical support
Someone who answers, already knows your setup, and fixes it. Remote when that works, onsite across metro Atlanta when it does not.
IT support DETAIL C / NETNetworks and infrastructure
The layer everything else runs across. Firewalls, wireless that holds up under real use, and a network that is properly documented.
NetworksFig. 4 / Sequence of operations
What happens after you call.
Four steps from the first call to a documented fix. The full version is on how we work.
You call or write
You reach the person who will do the work, and the same person next time.
We find the real fault
Before anything gets changed. Working out the cause first is what keeps a short problem short.
You get a straight answer
What it is, what it costs, how long, and whether it is worth doing at all.
Fixed and written down
You keep the documentation. If you ever replace us, the next person is not starting blind.
Fig. 5 / Notes on diagnosis
The fault is usually not where it looks.
Three things learned the expensive way, which is the only way anyone learns them.
A disconnect count is not a drop count
Access point logs are full of devices going quiet and almost none of it costs anyone a thing. Measure the seconds someone was actually off the air, not the number of log lines, or you will spend two weeks fixing something that was never broken.
A bad mobile speed score is often an artifact
A ten second load on a cold crawl while desktop scores in the nineties is usually the test, not the site. Field data is what search actually uses. Check that before rebuilding anything.
Wireless problems are frequently not wireless
Connected but nothing loads is a completely different fault from the icon dropping. One lives in the radios, the other in DHCP, DNS or the gateway. Ask which one before touching an access point.
Fig. 6 / Contact
Tell us what is broken.
If it is urgent, call. The phone is faster than any form and it reaches the same person.
(404) 931-6341